Introduction
Marshul stands behind the quality and authenticity of all products sold on our website. This Warranty Replacement Policy outlines the conditions under which Marshul will replace defective or damaged products at no cost to the customer. This policy applies to all products purchased from marshul.com.
Please note that this policy covers Marshul’s warranty obligations only. Manufacturer warranties are separate and are handled directly by the manufacturer.
Marshul’s Limited Warranty
What We Warranty
Marshul warrants that all products sold on our website are:
•Authentic and genuine
•Sourced from authorized distributors and manufacturers
•Factory-sealed and unopened (if sold as sealed)
•Free from defects in materials and workmanship (for non-sealed products)
•Delivered in the condition described on our website
Warranty Period
Marshul’s limited warranty covers defects discovered within 90 days of delivery. This extended warranty period reflects our commitment to customer satisfaction and product quality.
What Is Not Covered
Marshul’s warranty does NOT cover:
•Damage caused by customer misuse, abuse, or negligence
•Damage caused by improper storage or handling
•Damage caused by accidents or natural disasters
•Wear and tear from normal use
•Cosmetic damage that does not affect functionality
•Defects in sealed products that are discovered after opening (manufacturer responsibility)
•Products damaged by third parties or carriers
•Products that have been modified or altered
•Products purchased from unauthorized resellers or third parties
Defective Products
What Qualifies as Defective
A product is considered defective if:
•It has a manufacturing defect that affects its functionality or authenticity
•It arrived damaged due to Marshul’s handling or packaging
•It does not match the description on our website
•It is counterfeit or not authentic
•It has structural damage that prevents normal use
What Does Not Qualify as Defective
The following conditions do not qualify as defects under this warranty:
•Sealed products with contents you are dissatisfied with (manufacturer responsibility)
•Cards with centering issues or print variations (manufacturer responsibility)
•Products with minor cosmetic imperfections that do not affect functionality
•Products that have been opened or used
•Products damaged by the customer or third parties
Damage Claims
Reporting Damage
If your product arrives damaged, follow these steps:
1.Do not discard anything. Keep the product, packaging, and all protective materials exactly as they arrived.
2.Take photos immediately. Photograph the damaged package exterior and the damaged product from multiple angles.
3.Contact us within 48 hours. Email contact@marshul.com with your order number, photos, and a description of the damage.
Damage Claim Process
Upon receiving your damage report:
•Our team will review your photos and damage description
•We will assess whether the damage qualifies for warranty replacement
•If approved, we will arrange a replacement or refund
•We will provide a prepaid return label for the damaged item
Sealed Product Damage
If a sealed product arrives with visible external damage, do not open it. Contact us immediately. Opening a sealed product may void the damage claim.
Replacement Process
Eligibility for Replacement
Products are eligible for warranty replacement if:
•The damage or defect is reported within 90 days of delivery
•The product is in its original condition (unopened for sealed products)
•The damage or defect is not due to customer misuse or negligence
•The product was purchased directly from Marshul
Replacement Options
When a product qualifies for replacement, Marshul will:
Option 1: Direct Replacement
If the product is available in inventory, we will:
•Ship a replacement product at no cost to you
•Provide a prepaid return label for the defective item
•Prioritize expedited shipping for the replacement
Option 2: Refund
If the product is out of stock or no longer available, we will:
•Issue a full refund to your original payment method
•Provide a prepaid return label for the defective item
•Process the refund within 5-10 business days
Option 3: Store Credit
You may choose to receive store credit instead of a replacement or refund:
•Store credit equals the full purchase price
•Credit can be used for any product on marshul.com
•Credit does not expire
•Credit is non-transferable and cannot be redeemed for cash
Replacement Shipping
Marshul covers all replacement shipping costs. We will:
•Ship the replacement using standard ground shipping (free)
•Provide expedited shipping at no cost for high-value items
•Include tracking information
•Ensure the replacement arrives safely
Manufacturer Defects and Warranties
Manufacturer Responsibility
Defects in sealed products that are discovered after opening are the responsibility of the manufacturer, not Marshul. These include:
•Centering issues or print variations
•Surface scratches or factory defects on cards
•Packaging defects or printing errors
•Manufacturing defects inside sealed boxes
Manufacturer Warranty Claims
If you discover a manufacturer defect inside a sealed product:
1.Do not discard the product. Keep all materials related to the defect.
2.Contact the manufacturer directly. Marshul can provide contact information for manufacturers such as Panini, Topps, Upper Deck, etc.
3.Follow the manufacturer’s claims process. Manufacturers typically handle warranty claims directly.
4.Contact Marshul for assistance. If you need help contacting the manufacturer or filing a claim, email contact@marshul.com.
Marshul’s Support
While manufacturer defects are the manufacturer’s responsibility, Marshul will:
•Provide manufacturer contact information
•Assist you in filing a manufacturer warranty claim
•Help facilitate communication with the manufacturer
•Advocate on your behalf if necessary
Authenticity Guarantee
Authenticity Warranty
Marshul guarantees that all products sold on our website are authentic and sourced from authorized distributors and manufacturers. If you believe a product is counterfeit or not authentic:
1.Contact us immediately. Email contact@marshul.com with your order number and details about why you believe the product is not authentic.
2.Provide evidence. Include photos, documentation, or expert authentication if available.
3.Do not use or alter the product. Keep the product in its original condition.
Authenticity Verification
Upon receiving your authenticity claim:
•Our team will investigate and verify the product’s authenticity
•We may request additional information or documentation
•We may send the product to an independent authenticator
•We will provide you with our findings
Authenticity Replacement
If a product is determined to be counterfeit or not authentic:
•We will issue a full refund
•We will provide a prepaid return label
•We will investigate how the counterfeit product was sourced
•We will take action to prevent similar incidents
Return Shipping for Warranty Claims
Prepaid Return Labels
For all approved warranty claims, Marshul provides a prepaid return shipping label. You will not incur any return shipping costs.
Return Shipping Process
1.Receive approval. Wait for Marshul to approve your warranty claim.
2.Receive return label. We will email you a prepaid return shipping label.
3.Pack securely. Pack the defective product in its original packaging with all protective materials.
4.Attach label. Attach the return label to the outside of the package.
5.Ship. Take the package to any UPS, USPS, or FedEx location.
6.Keep tracking. Keep your tracking number for your records.
Return Delivery
Return packages typically take 5-7 business days to reach our warehouse. Once received and inspected, we will process your replacement or refund.
Warranty Claim Timeline
Claim Submission
Warranty claims must be submitted within 90 days of delivery. Claims submitted after 90 days may not be eligible for replacement.
Claim Investigation
Upon receiving your warranty claim:
•We will acknowledge receipt within 24 hours
•We will investigate within 3-5 business days
•We will notify you of approval or denial
Claim Resolution
Once approved:
•We will ship a replacement within 2-3 business days (if in stock)
•We will issue a refund within 5-10 business days
•We will provide a prepaid return label
Total Timeline
From claim submission to resolution typically takes 10-20 business days, depending on product availability and shipping times.
Warranty Exclusions
Products Not Covered
The following products are not covered under Marshul’s warranty:
•Opened or unsealed products
•Products that have been used or displayed
•Products purchased from third-party sellers or resellers
•Products purchased outside the United States
•Products with missing original packaging or documentation
•Clearance or final sale items (clearly marked as such)
•Products damaged by the customer or third parties
•Products that have been modified or altered
Conditions Not Covered
Marshul’s warranty does not cover:
•Dissatisfaction with product contents or pulls
•Market price fluctuations
•Unavailability of replacement products
•Delays caused by carrier or manufacturer
•Cosmetic imperfections that do not affect functionality
•Normal wear and tear
Multiple Replacements
Replacement Limits
If a product requires multiple replacements due to repeated defects:
•The first replacement is covered under warranty
•The second replacement is covered under warranty
•For three or more replacements, Marshul may offer a full refund instead
Defective Replacement Policy
If a replacement product also arrives defective:
1.Report the issue immediately. Contact contact@marshul.com with details and photos.
2.We will investigate. We will determine if the replacement is also defective.
3.We will resolve. We will provide another replacement or a full refund.
Warranty and Returns
Relationship to Returns Policy
Marshul’s Warranty Replacement Policy is separate from our Refund and Returns Policy. However, they work together:
•Warranty Claims: For defects or damage discovered within 90 days
•Returns: For unopened, sealed products within 90 days
•Damage Claims: For items damaged during shipping
You may use either policy to resolve issues with your purchase.
Contact Us for Warranty Claims
If you need to file a warranty claim or have questions about this policy, contact us:
Marshul
155 Carrasco Ave, Odessa, TX 79763, USA
Phone: +1 512 254-3759
Email: contact@marshul.com
Website: www.marshul.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Warranty Claim Support
For warranty claims, include “WARRANTY CLAIM” in your email subject line. Provide:
•Your order number
•Product name and description
•Photos of the defect or damage
•Detailed explanation of the issue
We appreciate your business and are committed to ensuring your satisfaction with every Marshul purchase.