Overview
The Billing Policy outlines Marshul’s practices and procedures for charging customers, collecting payments, and managing financial transactions. This policy ensures transparency, fairness, and compliance with all applicable laws and regulations. All customers agree to this policy by making a purchase from Marshul.
Payment Collection
When Payment is Collected
Payment is collected at the time of order placement. Your payment method will be charged the full order amount, including:
•Product price(s)
•Applicable sales tax
•Shipping and handling fees
•Any applicable surcharges or fees
Payment Confirmation
Once payment is successfully processed, you will receive an order confirmation email within minutes. This email serves as your receipt and contains important order details.
Payment Hold
If payment authorization is pending, we may place a temporary hold on your account. This hold is released once payment is confirmed or the order is canceled.
Billing Frequency and Cycles
One-Time Billing
Most Marshul customers are billed once per order. There are no recurring or automatic charges unless you explicitly authorize them.
Multiple Orders
If you place multiple orders, each order is billed separately at the time of purchase. There are no combined or consolidated billings.
Subscription Billing (If Available)
If Marshul offers subscription services, subscription customers will be billed according to the subscription plan selected (monthly, quarterly, annually, etc.). Subscription billing continues until the subscription is canceled.
Invoice and Receipt Information
Invoice Details
All invoices include the following information:
•Invoice number and date
•Order number and date
•Itemized list of products with quantities and prices
•Subtotal, taxes, and shipping
•Total amount charged
•Payment method (last 4 digits only)
•Billing and shipping addresses
•Marshul contact information
Invoice Access
You can access and download invoices from your Marshul account under “Order History.” Invoices are available for download in PDF format.
Receipt Retention
We recommend keeping invoices and receipts for your records. Marshul retains billing records for 7 years for accounting and tax purposes.
Late Payment and Collections
Payment Due Upon Order
Payment is due in full at the time of order placement. There is no grace period or payment deferral for retail customers.
Overdue Accounts
If payment fails and is not resolved within 48 hours, your order will be automatically canceled. No collection action will be taken for retail customers.
Wholesale and Business Accounts
For wholesale and business accounts with extended payment terms:
•Payment is due according to the agreed-upon terms (net 30, net 60, etc.)
•Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate allowed by law
•Accounts 30 days past due may be subject to collection proceedings
•Marshul reserves the right to suspend future orders for accounts with overdue balances
Collection Procedures
For overdue wholesale accounts, Marshul may:
•Send payment reminders and notices
•Suspend future orders and services
•Refer the account to a collection agency
•Pursue legal action to recover the debt
Billing Adjustments and Credits
Promotional Credits
Promotional discounts and coupon codes must be applied at checkout. Credits cannot be applied retroactively to completed orders.
Billing Corrections
If we identify a billing error, we will:
•Contact you within 2 business days
•Correct the error
•Issue a refund or credit for any overcharge
•Provide an explanation of the error
Courtesy Adjustments
Marshul may, at its sole discretion, issue courtesy credits or adjustments for:
•Customer service issues
•Shipping delays
•Product availability issues
•Loyalty and repeat customer appreciation
Courtesy adjustments are not guaranteed and are at Marshul’s discretion.
Refunds and Credits
Refund Eligibility
Refunds are issued for:
•Canceled orders (minus 20% cancellation fee if not yet shipped)
•Damaged items
•Wrong items shipped
•Unopened, sealed products returned within 90 days
•Billing errors
Refund Processing
Approved refunds are issued to the original payment method within 5-10 business days after approval.
Store Credit Alternative
Instead of a refund, customers may choose to receive store credit toward future purchases. Store credit:
•Does not expire
•Can be used for any product on marshul.com
•Is non-transferable
•Cannot be redeemed for cash
Non-Refundable Charges
The following charges are non-refundable:
•Expedited shipping (unless order canceled before shipment)
•Cancellation fees (20% of order amount)
•Taxes and regulatory fees
•International transaction fees
Sales Tax and Tax Compliance
Sales Tax Collection
Marshul collects sales tax on all orders shipped to states where we have a sales tax obligation. The applicable tax rate is determined by your shipping address.
Tax Calculation and Display
Sales tax is calculated automatically at checkout and displayed before you complete your purchase. The tax amount is included in your total order amount.
Tax Exemption
Tax-exempt organizations may provide a valid tax exemption certificate to avoid sales tax. Contact contact@marshul.com with your certificate to arrange tax-exempt purchasing.
Tax Reporting
Marshul maintains detailed records of all sales and taxes collected for state and federal tax reporting purposes.
International Billing
Currency
All prices are in U.S. Dollars (USD). We do not accept payments in other currencies.
Currency Conversion
If you are paying from outside the United States, your bank or payment provider will convert the USD amount to your local currency. Marshul is not responsible for:
•Exchange rates
•Currency conversion fees
•Fluctuations in exchange rates
International Transaction Fees
Your financial institution may charge international transaction fees. These fees are your responsibility and are not included in the order total.
Customs and Import Duties
For international orders, you may be responsible for customs duties, import taxes, or other fees imposed by your country. These fees are your responsibility.
Payment Method Security
Secure Payment Processing
All payment information is processed through secure, encrypted connections using industry-standard SSL encryption. Your payment details are encrypted and protected during transmission.
Payment Data Storage
Marshul does not store complete credit card numbers or sensitive payment information on our servers. Payment processing is handled by secure third-party payment processors.
PCI Compliance
Marshul complies with Payment Card Industry (PCI) Data Security Standards to protect payment information.
Billing Disputes and Chargebacks
Dispute Resolution
If you believe you have been charged incorrectly, contact us at contact@marshul.com with:
•Your order number
•Transaction date and amount
•Detailed explanation of the dispute
•Supporting documentation
We will investigate and respond within 5-10 business days.
Chargeback Policy
If you file a chargeback with your credit card company without contacting us first:
•Marshul will cooperate fully with the chargeback investigation
•We will provide evidence of your authorization and order confirmation
•If the chargeback is ruled against you, you remain responsible for the full amount plus chargeback fees
•Your account may be suspended or terminated
We strongly encourage direct communication to resolve disputes.
Billing Notifications
Order Confirmation
You will receive an order confirmation email immediately after payment is processed.
Shipping Notification
You will receive a shipping notification email with tracking information when your order ships.
Billing Statements
Wholesale and subscription customers receive monthly billing statements. Retail customers can access their billing history in their account.
Account Notifications
We may send billing-related notifications for:
•Failed payment attempts
•Billing errors or corrections
•Refund processing
•Account suspension or termination
Billing Account Management
Account Access
You can view your billing history, invoices, and payment methods in your Marshul account under “Billing” or “Account Settings.”
Payment Method Updates
You can update your payment method in your account settings. Changes take effect immediately for future orders.
Account Closure
Upon account closure, you will no longer receive charges from Marshul. Any outstanding balances must be resolved before closure.
Billing Errors and Corrections
Reporting Errors
If you identify a billing error, report it immediately to contact@marshul.com with:
•Order number
•Transaction details
•Description of the error
•Supporting documentation
Error Investigation
We will investigate billing errors within 5 business days and provide a written response.
Correction Process
If an error is confirmed, we will:
•Issue a refund or credit
•Correct the billing record
•Provide an explanation of the error
•Prevent similar errors in the future
Wholesale and Business Billing
Wholesale Accounts
Marshul offers special billing arrangements for wholesale and bulk customers, including:
•Volume discounts
•Extended payment terms (net 30, net 60, etc.)
•Custom invoicing
•Dedicated billing support
Wholesale Payment Terms
Wholesale customers must establish credit and agree to specific payment terms before orders are processed.
Wholesale Billing Disputes
Wholesale billing disputes must be reported within 30 days of the invoice date. Claims reported after 30 days cannot be adjusted.
Billing Policy Changes
Policy Updates
Marshul may update this Billing Policy at any time. Changes are effective immediately upon posting to our website.
Notification of Changes
We will notify customers of material changes to billing practices via email or website notification.
Acceptance of Changes
Your continued use of Marshul following policy changes constitutes acceptance of the updated policy.
Contact Us for Billing Issues
For billing questions, payment problems, or billing disputes, contact us:
Marshul
155 Carrasco Ave, Odessa, TX 79763, USA
Phone: +1 512 254-3759
Email: contact@marshul.com
Website: www.marshul.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Billing Support Priority
For urgent billing issues, include “BILLING URGENT” in your email subject line or mention it when calling.
We are committed to fair, transparent billing practices and prompt resolution of any billing issues.