Introduction
At Marshul, we understand that fast, reliable shipping is essential to your satisfaction. This Shipping Policy outlines how we process, pack, and deliver your orders. We work with trusted carriers and use secure packaging to ensure your collectibles arrive safely and on time.
Please review this policy to understand our shipping options, delivery timeframes, and procedures. If you have questions about shipping your specific order, please contact us at contact@marshul.com.
Free Shipping for All Orders
Marshul is proud to offer free standard shipping on all orders, regardless of order size or destination within the continental United States. This is our way of providing exceptional value to our customers.
What’s Included in Free Shipping
Free shipping covers standard ground delivery to all 50 U.S. states. This includes Alaska and Hawaii, though delivery times may be longer for these locations.
Expedited Shipping Options
While standard shipping is free, we also offer expedited shipping options for customers who need their orders faster:
•2-Day Shipping: Available for most orders; additional fee applies
•Overnight Shipping: Available for select items; additional fee applies
•Express Weekend Delivery: Available in select areas; additional fee applies
To select an expedited shipping option, choose it during checkout. Expedited shipping fees will be calculated based on your order weight and destination.
Order Processing and Fulfillment
Processing Time
Orders are processed and prepared for shipment according to the following timeline:
•In-stock items: Orders are typically processed and shipped within 1-2 business days of order placement
•Pre-sale items: Orders ship within 1-2 business days after the manufacturer’s release date
•Special orders or custom items: Processing may take 3-5 business days; you will be notified of the expected processing time
Processing time does not include weekends or holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Order Verification
Before shipment, we verify your order details, including:
•Shipping address accuracy
•Payment authorization
•Product availability
•Fraud detection checks
If we identify any issues, we will contact you before shipping. This verification process typically takes 24 hours.
Packing and Quality Assurance
All orders are carefully packed to ensure products arrive in perfect condition:
•Products are placed in protective packaging materials (bubble wrap, foam, air pillows)
•Sealed collectibles are placed in rigid mailers or boxes to prevent damage
•Fragile items receive extra padding and protection
•All packages are inspected for quality before shipment
Shipping Carriers and Methods
Carrier Partners
Marshul ships orders using the following carriers, selected based on destination and delivery speed:
•UPS (United Parcel Service): Primary carrier for most domestic shipments
•USPS (United States Postal Service): Used for certain destinations and lighter packages
•FedEx: Used for expedited shipments and select destinations
All carriers are insured and track packages throughout delivery.
Tracking Information
Once your order ships, you will receive an email containing:
•Tracking number
•Carrier information
•Estimated delivery date
•Link to track your package in real-time
You can use the tracking number to monitor your package’s progress from our warehouse to your doorstep.
Delivery Timeframes
Standard Shipping (Free)
Standard shipping typically delivers within 5-7 business days from the order processing date. Delivery times may vary based on:
•Your location (rural vs. urban areas)
•Carrier capacity and volume
•Weather conditions or natural disasters
•Holidays and weekends
Expedited Shipping Options
•2-Day Shipping: Delivery within 2 business days of shipment
•Overnight Shipping: Delivery the next business day
•Express Weekend: Delivery on Saturday (select areas only)
Expedited shipping timeframes begin after order processing is complete, not from the order date.
Alaska and Hawaii
Shipments to Alaska and Hawaii typically take 7-14 business days via standard shipping. Expedited options may not be available for these locations. We will provide estimated delivery dates at checkout.
Holiday and Peak Season Delays
During peak shopping seasons (holidays, new product releases) and holidays, processing and delivery times may be extended. We will communicate any delays via email.
Shipping Restrictions and Limitations
Domestic Shipping Only
Marshul currently ships to addresses within the United States only. We do not offer international shipping at this time. If you have a U.S. address, we can ship there regardless of your current location.
Military and APO Addresses
We can ship to military APO/FPO addresses using USPS. Select “Military Address” at checkout and provide your complete APO address. Delivery times for military addresses are typically 7-14 business days.
Residential vs. Commercial Addresses
We ship to both residential and commercial addresses. Commercial addresses may have different delivery procedures (signature requirements, business hours, etc.).
Address Accuracy
You are responsible for providing a complete and accurate shipping address. Marshul is not responsible for packages delivered to incorrect addresses provided by the customer. If you provide an incorrect address, contact us immediately at contact@marshul.com, and we will attempt to intercept the package with the carrier.
Shipping Costs and Fees
Free Standard Shipping
All orders receive free standard shipping within the continental United States.
Expedited Shipping Fees
Expedited shipping fees are calculated at checkout based on:
•Order weight
•Destination zip code
•Carrier rates
•Selected service level
Fees are displayed before you complete your purchase.
International Shipping
International shipping is not currently available. If you need to ship to an international address, please contact us at contact@marshul.com to discuss options.
Shipping Insurance
All packages are automatically insured during transit. The insurance covers loss or damage up to the full value of your order. No additional insurance fee is required.
Signature Requirements and Delivery Options
Standard Delivery
Most packages are delivered without requiring a signature. The carrier will leave the package at your address (front porch, mailbox, side door, etc.).
Signature Required
For high-value orders (typically over $500), signature may be required upon delivery. You will be notified if your order requires a signature.
Delivery Instructions
You can provide special delivery instructions during checkout, such as:
•Leave package at side door
•Leave with neighbor
•Leave in mailbox
•Require signature
•Hold at carrier facility for pickup
Include clear, specific instructions to help the carrier deliver your package safely.
Package Pickup
If you prefer to pick up your package instead of having it delivered, you can arrange this with the carrier using your tracking number. Most carriers offer free pickup at local facilities.
Lost, Damaged, or Missing Packages
Reporting Issues
If your package does not arrive as expected, is damaged, or is missing items, follow these steps:
1.Check tracking: Use your tracking number to confirm the package status and delivery date
2.Wait 24 hours: Sometimes packages are misdelivered to nearby addresses; check with neighbors
3.Contact us: Email contact@marshul.com with your order number, tracking number, and description of the issue
Lost Packages
If your package is marked as delivered but you do not receive it:
•We will file a claim with the carrier
•We will investigate the delivery with the carrier
•If the package cannot be located, we will issue a replacement or full refund
Damaged Packages
If your package arrives damaged:
•Do not discard the package or packing materials
•Take photos of the damage from multiple angles
•Email contact@marshul.com with your order number and photos
•We will arrange a replacement or refund
See our Refund and Returns Policy for detailed procedures on damaged items.
Missing Items
If your package arrives but items are missing:
•Verify the package contents match the packing slip
•Check the box thoroughly, including all protective materials
•Contact us at contact@marshul.com with your order number and details
We will investigate and provide a replacement or refund.
Weather and Force Majeure
Marshul is not responsible for delays caused by circumstances beyond our control, including:
•Severe weather (snow, ice, hurricanes, floods)
•Natural disasters (earthquakes, wildfires)
•Carrier strikes or labor disputes
•Government actions or emergencies
•Pandemics or public health emergencies
•Power outages or utility failures
During such events, we will communicate with you regarding delays and provide updated delivery estimates when available.
Return Shipping
Return Shipping Labels
For approved returns, Marshul provides prepaid return shipping labels. You will not incur any return shipping costs.
Return Shipping Process
1.Receive approval for your return
2.Print the prepaid return label
3.Pack your item securely in original packaging
4.Attach the label to the outside of the package
5.Drop off at any UPS, USPS, or FedEx location
Keep your tracking number for your records.
Return Delivery Times
Return packages typically take 5-7 business days to reach our warehouse. Once received, we will inspect the item and process your refund within 3-5 business days.
International Shipping (Future)
Currently, Marshul does not offer international shipping. We are exploring options to expand shipping to Canada and other countries in the future. If you are interested in international shipping, please contact us at contact@marshul.com to express your interest.
Shipping Address Changes
Before Shipment
If you need to change your shipping address before your order ships, contact us immediately at contact@marshul.com with your order number and new address. We will attempt to update the address if the order has not yet been processed.
After Shipment
Once your order has shipped, you cannot change the shipping address. You may be able to redirect the package with the carrier using your tracking number. Contact the carrier directly for redirection options.
Contact Us for Shipping Questions
If you have questions about shipping, tracking, or delivery, please contact our customer service team:
Marshul
155 Carrasco Ave
Odessa, TX 79763
USA
Phone: +1 512 254-3759
Email: contact@marshul.com
Website: www.marshul.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Tracking Support
For tracking and delivery issues, you can also contact your carrier directly:
•UPS: 1-800-742-5877 or www.ups.com
•USPS: 1-800-275-8777 or www.usps.com
•FedEx: 1-800-463-3339 or www.fedex.com
We appreciate your business and are committed to delivering your orders safely and on time.