Introduction
This Billing Terms and Conditions document (“Billing Terms”) establishes the terms and conditions governing all financial transactions, billing practices, and payment arrangements between you and Marshul. By making a purchase or engaging in any financial transaction with Marshul, you agree to comply with these Billing Terms. Please read this document carefully before completing any purchase.
Acceptance of Terms
By placing an order, providing payment information, or using any of Marshul’s services that require payment, you acknowledge that you have read, understood, and agree to be bound by these Billing Terms and Conditions. If you do not agree with any part of these terms, you should not proceed with your purchase.
Eligible Payment Methods
Marshul accepts the following payment methods for all transactions:
•Credit Cards: Visa, Mastercard, American Express, Discover
•Digital Wallets: Apple Pay, Google Pay, Shop Pay
•Online Payment Services: PayPal
•Bank Transfers: Available for select wholesale and bulk orders (contact us for details)
All transactions are processed in U.S. Dollars (USD) only. If you are paying from outside the United States, your financial institution may apply currency conversion fees.
Billing Information and Accuracy
You are responsible for providing accurate and complete billing information at checkout. This includes:
•Full name (as it appears on your payment method)
•Billing address
•Email address
•Phone number
•Valid payment method information
Providing false, incomplete, or misleading billing information may result in order cancellation and account suspension. Marshul reserves the right to verify billing information before processing payment.
Payment Authorization and Processing
Authorization
By providing your payment information, you authorize Marshul to charge your payment method for the full order amount, including all applicable taxes, shipping fees, and any other charges disclosed at checkout. This authorization remains valid for the purpose of processing your order and handling any related disputes.
Timing of Charges
Payment is collected at the time you place your order. For pre-sale orders, the full payment is collected upfront, even though the product may not ship until the manufacturer’s release date.
Payment Processing
Payment processing typically occurs within 24 hours of order placement. Your payment method will be charged once the order has been verified and accepted by Marshul. You will receive an order confirmation email once payment has been successfully processed.
Failed Payments
If your payment is declined or fails to process:
•We will hold your order for 48 hours while attempting to reprocess payment
•We may contact you to request updated payment information
•If payment is not successfully processed within 48 hours, your order will be automatically canceled
•You will receive an email notification of the cancellation
If your payment fails, you may resubmit your order with valid payment information.
Billing Disputes and Chargebacks
Disputing a Charge
If you believe you have been charged incorrectly or without authorization, contact us immediately at contact@marshul.com with:
•Your order number
•The transaction date and amount
•A detailed explanation of the dispute
•Any supporting documentation
We will investigate your dispute within 5-10 business days and respond with our findings.
Chargeback Process
If you file a chargeback with your credit card company or payment provider without first contacting us, you agree that:
•Marshul will cooperate fully with the chargeback investigation
•Marshul may provide evidence of your authorization and order confirmation
•If the chargeback is ruled against you, you remain responsible for the full amount plus any chargeback fees imposed by your financial institution
•Your account may be suspended or terminated
We strongly encourage you to contact us directly to resolve billing disputes before initiating chargebacks.
Refunds and Credits
Refund Processing
Approved refunds are issued to your original payment method. Refunds typically appear on your statement within 5-10 business days after approval, depending on your financial institution’s processing time.
Partial Refunds
Marshul may issue partial refunds in cases of:
•Order cancellation with a 20% cancellation fee
•Damaged items where replacement is not available
•Price adjustments for billing errors
Store Credit
Instead of a refund, you may choose to receive store credit toward a future purchase. Store credit does not expire and can be used for any product on marshul.com.
Non-Refundable Items
The following charges are non-refundable:
•Expedited shipping fees (unless the order is canceled before shipment)
•Cancellation fees (20% of order amount)
•Taxes and regulatory fees
•International transaction fees
Taxes and Regulatory Fees
Sales Tax
Marshul collects and remits sales tax on all orders shipped to addresses in states where we have a sales tax obligation. Sales tax is calculated based on your shipping address and the applicable state tax rate.
Tax Calculation
Sales tax is calculated and displayed at checkout before you complete your purchase. The tax amount is included in your total order amount.
Tax Exemption
If you are a tax-exempt organization, you may provide a valid tax exemption certificate. Contact us at contact@marshul.com with your certificate to arrange tax-exempt purchasing.
International Taxes
If you are located outside the United States, you may be responsible for import duties, customs fees, or other taxes imposed by your country. These fees are your responsibility and are not included in the order total.
Billing Cycles and Recurring Charges
One-Time Purchases
Most Marshul orders are one-time purchases. You will be charged once at checkout, and no recurring charges will be applied unless you explicitly authorize them.
Subscription Services (If Applicable)
If Marshul offers subscription services in the future, the following terms will apply:
•You will be charged on the billing date specified during signup
•Charges will recur on the same date each billing cycle unless you cancel
•You can cancel your subscription at any time by contacting us at contact@marshul.com
•Cancellation takes effect at the end of your current billing cycle
•No refunds are issued for partial billing cycles
Pre-Authorization
By signing up for any recurring service, you authorize Marshul to charge your payment method automatically on each billing date. You agree to maintain valid payment information on file.
Billing Errors and Corrections
Reporting Billing Errors
If you identify a billing error, such as duplicate charges, incorrect amounts, or unauthorized charges, contact us immediately at contact@marshul.com with:
•Your order number
•Transaction details
•Description of the error
•Supporting documentation
Error Investigation
Upon receiving your report, we will:
•Investigate the error within 5 business days
•Determine the cause and responsibility
•Issue a correction or refund if an error is confirmed
•Provide you with a written explanation of our findings
Correction Timeline
Billing errors will be corrected within 10 business days of confirmation. Refunds for billing errors will be issued to your original payment method.
Price Changes and Adjustments
Price Locks
The price you pay at checkout is locked in and guaranteed. We will not charge you additional fees after purchase if prices increase.
Price Reductions
If prices decrease after your purchase, we cannot refund the difference. Your original purchase price is final.
Pre-Sale Price Guarantees
For pre-sale items, the price you pay at order placement is guaranteed, even if the manufacturer’s suggested retail price changes before release.
Promotional Pricing
Promotional discounts and coupon codes must be applied at checkout. Discounts cannot be applied retroactively to completed orders.
Currency and Exchange Rates
USD Only
All prices on marshul.com are displayed and charged in U.S. Dollars (USD). We do not accept payments in other currencies.
Currency Conversion
If you are paying from outside the United States, your financial institution will convert the USD amount to your local currency at their current exchange rate. Marshul is not responsible for exchange rates or currency conversion fees charged by your bank or payment provider.
Exchange Rate Fluctuations
Marshul is not responsible for exchange rate fluctuations or changes in currency value between the time you place your order and the time your payment is processed.
Payment Security and Fraud Prevention
Secure Payment Processing
All payment information is processed through secure, encrypted connections using industry-standard SSL encryption. Your payment details are never stored on Marshul’s servers in plain text.
Fraud Detection
Marshul uses advanced fraud detection systems to identify and prevent fraudulent transactions. We may:
•Verify your identity before processing payment
•Request additional information or documentation
•Place a temporary hold on your order for verification
•Decline suspicious orders
Your Responsibility
You are responsible for:
•Keeping your payment information confidential
•Monitoring your account for unauthorized charges
•Reporting suspicious activity immediately
•Using secure passwords and protecting your account
Account Suspension and Termination
Suspension Reasons
Marshul may suspend your account and refuse future billing if:
•You have multiple failed payment attempts
•You dispute charges without contacting us first
•You provide false or fraudulent billing information
•You violate these Billing Terms or other Marshul policies
•You engage in abusive or threatening behavior
Termination
Upon account termination, you will no longer be able to make purchases from Marshul. Any outstanding balances or disputes must be resolved before reactivation.
Third-Party Billing Services
Payment Processors
Marshul uses third-party payment processors to handle billing and payment processing. These processors are bound by strict confidentiality and security agreements. By providing payment information, you authorize these third parties to process your payment on Marshul’s behalf.
Payment Processor Fees
Marshul does not charge additional fees for payment processing. However, your financial institution or payment provider may charge fees for transactions or currency conversion.
Billing Records and Invoices
Order Confirmations
You will receive an order confirmation email containing:
•Order number
•Items ordered and quantities
•Unit prices and total amount
•Billing address
•Shipping address
•Payment method used (last 4 digits only)
Invoices
Detailed invoices are available in your account under “Order History.” You can download and print invoices for your records.
Record Retention
Marshul retains billing records for a minimum of 7 years for tax and legal compliance purposes.
Wholesale and Bulk Billing
Wholesale Accounts
Marshul offers special billing terms for wholesale and bulk orders. Wholesale customers may be eligible for:
•Volume discounts
•Extended payment terms (net 30, net 60, etc.)
•Custom invoicing and billing arrangements
Contact our wholesale team at contact@marshul.com for information about wholesale billing options.
Contact Us for Billing Questions
If you have questions about billing, charges, or these Billing Terms and Conditions, please contact us:
Marshul
155 Carrasco Ave, Odessa, TX 79763, USA
Phone: +1 512 254-3759
Email: contact@marshul.com
Website: www.marshul.com
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (Central Time)
Saturday: 10:00 AM – 4:00 PM (Central Time)
Sunday: Closed
Billing Support
For urgent billing issues or payment problems, please call us during business hours or email contact@marshul.com with “BILLING URGENT” in the subject line.
We appreciate your business and are committed to transparent, fair billing practices.