Introduction

At Marshul, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the conditions under which you may return products and receive refunds. We encourage you to review this policy carefully before placing an order, as it contains important information about your rights and responsibilities.

Our goal is to make the return process as straightforward and customer-friendly as possible while protecting both you and Marshul from fraud and abuse.

90-Day Return Window

Marshul offers a generous 90-day return window from the date of delivery for eligible items. This extended timeframe—significantly longer than industry standards—reflects our commitment to customer satisfaction and gives you ample time to evaluate your purchase.

What Qualifies for Return Within 90 Days

The following items may be returned within 90 days of delivery if they meet the condition requirements outlined in this policy:

•Products that arrived damaged, crushed, or defective due to shipping or our handling

•Incorrect items shipped by mistake (wrong product, wrong quantity, or wrong variant)

•Defective products where Marshul is responsible for the defect

•Unopened, sealed products in their original condition and original packaging

•Products with manufacturing defects that are Marshul’s responsibility (not manufacturer defects)

How to Initiate a Return

To start a return, email us at contact@marshul.com with your order number and a clear description of the reason for the return. Include photos if applicable. Our customer service team will review your request and respond within 1-2 business days with instructions and a prepaid return shipping label if your return is approved.

All Sales Final on Opened Products

A fundamental principle of the collectibles and hobby market is that opened products cannot be returned. This industry-wide standard protects both buyers and sellers from fraud, price manipulation, and disputes over product condition and contents.

Products That Cannot Be Returned Once Opened

The following items are subject to an “all sales final” policy once opened or unsealed:

•Hobby boxes, packs, cases, or any sealed collectible products that have been opened

•Trading cards, whether individual cards or graded cards

•Mystery boxes and repacks once opened or unsealed

•Any product where the seal or original packaging has been broken

•Products with cards removed, damaged, or altered from their original sealed condition

•Autographed memorabilia or special edition items once opened

Why This Policy Exists

This policy exists to prevent fraud and price-pull scams, where buyers open products, remove valuable items, and return the remainder for a refund. It also protects the integrity of sealed products, which are sold specifically for their sealed condition and unknown contents.

Sealed Product Returns

If your sealed product has never been opened and remains in its original, unopened condition, you may return it within 90 days of delivery for a refund, provided it meets all other conditions of this policy.

Price Changes and Market Fluctuations

The collectibles market is dynamic, and prices can change rapidly based on demand, market conditions, and availability. Here’s how Marshul handles price fluctuations:

Price Increases After Purchase

If the price of a product increases after you purchase it, we honor your original purchase price. You will never be charged additional fees or required to pay the difference. This is our way of rewarding your loyalty and ensuring you get the best deal.

Price Decreases After Purchase

If the price of a product decreases after you purchase it, we cannot refund the price difference. Just as we do not charge you more when prices rise, we cannot provide refunds when prices fall. Your purchase price is locked in at the time of order placement, regardless of subsequent market changes.

Pre-Sale Items and Price Locks

For pre-sale items, the price you pay at the time of order is guaranteed, even if the manufacturer’s suggested retail price changes before the item is released. Your price is locked in and protected from any increases.

Order Cancellations

Cancellation Eligibility

Once you place an order with Marshul, we begin processing it immediately. Most orders are picked, packed, and prepared for shipment within hours. Due to this rapid processing, cancellations are subject to the following conditions:

Orders Not Yet Shipped

If your order has not yet been shipped, you may request cancellation by emailing contact@marshul.com with your order number in the subject line. We will make every effort to stop the order before it ships. If we successfully cancel your order before shipment, a 20% cancellation fee will apply to cover restocking, payment processing, and labor costs. The remaining 80% of your payment will be refunded.

Orders Already Shipped

Once an order has been shipped, it cannot be canceled. You will need to refuse delivery or initiate a return once the package arrives. Refusing delivery may result in return shipping fees.

Pre-Sale Orders

Pre-sale orders cannot be canceled once payment is processed. Pre-sale purchases are final and non-cancellable, as we have already committed to purchasing inventory from the manufacturer based on pre-sale demand.

Cancellation Process

To request cancellation, email contact@marshul.com with your order number in the subject line and a brief explanation. Include your order number and the reason for cancellation. Our team will respond within 1 business day with confirmation and refund details.

Damaged Orders and Shipping Issues

If your order arrives damaged, we want to make it right. Here’s our process for handling damaged shipments:

Reporting Damage

If your package arrives damaged or the product inside is crushed, broken, or otherwise damaged, follow these steps:

1.Do not discard anything. Keep the product, the box, all packing materials, and any protective wrapping exactly as they arrived. Do not attempt to repair or clean the item.

2.Take photos immediately. Photograph the damaged package from multiple angles, including the exterior damage and the damaged product inside.

3.Contact us within 48 hours. Email contact@marshul.com with your order number, clear photos of the damage, and a description of what happened. Include your contact information and phone number.

Our Response

Once we receive your damage report and review the photos, we will take one of the following actions:

•Replacement: If the product is available in inventory, we will ship a replacement at no cost to you. We will provide a prepaid return label so you can send back the damaged item.

•Refund: If the product is out of stock or unavailable, we will issue a full refund to your original payment method.

•Store credit: We may offer store credit as an alternative, which you can use toward a future purchase.

Return Shipping for Damaged Items

Marshul will provide a prepaid return shipping label for all approved damage claims. You will not incur any return shipping costs. Simply pack the damaged item securely and drop it off at your nearest UPS, USPS, or FedEx location.

Sealed Product Damage Claims

If a sealed product arrives with visible external damage, do not open it before contacting us. Opening a sealed product voids the damage claim, as we cannot verify that the damage caused internal issues. Always contact us first before opening damaged sealed products.

Manufacturer Defects and Warranty Issues

Marshul sells products from authorized manufacturers such as Panini, Topps, Upper Deck, and others. Manufacturer defects—such as centering issues, print errors, surface scratches, or other factory defects—are the responsibility of the manufacturer, not Marshul.

What We Cannot Refund

We cannot issue refunds for:

•Manufacturer defects inside sealed boxes: Centering issues, print errors, surface scratches, or other factory defects on cards inside sealed products are covered by the manufacturer’s warranty, not Marshul’s return policy.

•Disappointing pulls or hits: The contents of sealed products are determined by the manufacturer. We do not refund based on what cards you received or whether you were satisfied with the pulls.

•Below-average insertion ratios: Insertion ratios and hit rates vary from box to box. This is normal in the hobby and is not grounds for a refund.

•Opened sealed products: Once a seal is broken, the product cannot be returned, regardless of its contents or condition.

Manufacturer Warranty Claims

If you believe a product has a manufacturer defect, contact the manufacturer directly. We can provide you with contact information and guidance on filing a warranty claim with the manufacturer. Manufacturers typically handle these claims directly and may offer replacements or refunds.

Wrong Item Received

If we make a mistake and ship you the wrong product, we will make it right immediately:

Reporting Wrong Items

If you receive an incorrect item, email contact@marshul.com within 7 days of delivery with:

•Your order number

•A description of what you ordered versus what you received

•Photos of the incorrect item and its packaging

Resolution

Once we confirm the error, we will:

1.Send you a prepaid return shipping label

2.Ship the correct product to you immediately (often before receiving the incorrect item back)

3.Provide return instructions for the incorrect item

You will not incur any costs for this correction. We cover all return and replacement shipping.

Return Process and Procedures

Step-by-Step Return Process

Follow these steps to return an eligible item:

Step 1: Request Approval

Email contact@marshul.com with your order number, reason for return, and any relevant photos or documentation. Clearly describe why you are returning the item and provide your contact information.

Step 2: Await Approval

Our customer service team will review your request within 1-2 business days. We will verify that your return meets the conditions of this policy and determine if it is approved.

Step 3: Receive Return Label

If your return is approved, we will email you a prepaid return shipping label. Print the label and attach it to your return package.

Step 4: Prepare Your Package

Pack the item securely in its original packaging with all protective materials. Include any accessories, documentation, or items that came with the product. Do not include a packing slip or invoice in the return package.

Step 5: Ship Your Return

Take your package to any UPS, USPS, or FedEx location and drop it off. Keep your tracking number for your records.

Step 6: Refund Processing

Once we receive your return, we will inspect the item to confirm it meets the return conditions (unopened, in original packaging, no damage, etc.). If approved, we will process your refund within 3-5 business days.

Refund Processing and Timeline

Refund Methods

Approved refunds are issued to your original payment method:

•Credit/debit card: Refund appears as a credit on your card statement

•PayPal: Refund is credited to your PayPal account

•Shop Pay, Apple Pay, Google Pay: Refund is processed through the original payment method

Refund Timeline

After we approve your return and receive the item back, allow 5-10 business days for the refund to appear on your statement. Some financial institutions may take additional time to process the credit. If you do not see your refund within 10 business days, contact your bank or payment provider.

Non-Refundable Shipping

Original shipping costs are non-refundable unless the return is due to an error on our part (wrong item, damaged item, etc.). In those cases, we cover all return shipping costs and may refund original shipping.

Restocking Fees

Marshul does not charge restocking fees for approved returns, except in the case of order cancellations before shipment, which incur a 20% cancellation fee.

Items That Cannot Be Returned

The following items are not eligible for return under any circumstances:

•Opened, unsealed, or partially opened products

•Products with broken seals or damaged packaging

•Trading cards or individual cards

•Graded cards or professionally authenticated items

•Mystery boxes or repacks once opened

•Autographed or special edition memorabilia once opened

•Items purchased more than 90 days ago

•Items damaged by the customer or due to misuse

•Items that have been altered, modified, or customized

•Clearance or final sale items (clearly marked as such)

•Digital products or downloadable content

•Items purchased from third-party sellers or resellers

Special Circumstances

Lost or Stolen Packages

If your package is marked as delivered but you do not receive it, contact us immediately at contact@marshul.com. We will investigate with the carrier and work to locate your package. If the package cannot be recovered, we will issue a replacement or refund at our discretion.

Refused or Undeliverable Packages

If you refuse delivery or your package is returned to us as undeliverable, you will be responsible for return shipping costs. We will issue a refund minus return shipping costs once we receive the package back.

International Orders

Returns for international orders may be subject to different policies, customs regulations, and shipping costs. Please contact us at contact@marshul.com for specific guidance on international returns.

Contact Us

For questions about returns, refunds, or this policy, please contact our customer service team:

Marshul

155 Carrasco Ave

Odessa, TX 79763

USA

Phone: +1 512 254-3759

Email: contact@marshul.com

Website: www.marshul.com

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (Central Time)

Saturday: 10:00 AM – 4:00 PM (Central Time)

Sunday: Closed

We appreciate your business and are committed to ensuring your satisfaction with every purchase from Marshul.